At Rio Grande Regional Hospital, we hope your care exceeds your expectations. If you have a concern regarding any aspect of your care during a stay with us, please speak with the department manager or supervisor responsible for the area of your concern.

If you feel that your concern was not adequately addressed or if you want to provide feedback after a visit, call our Customer Service Hotline at 956-661-3456 during regular business hours (8 am to 5 pm Monday through Friday, except holidays). During other hours, call 956-632-6000 and request to speak to the House Supervisor.

If your complaint continues to be unresolved, you can also call the Department of State Health Services (DSHS at 888-973-0022 or write to:

Health Facility Licensing & Compliance Complaints
Department of State Health Services (DSHS)
1100 West 49th Street
Austin, TX 78756-3199

The Joint Commission Speak Up™ Initiative

Rio Grande Regional hospital is proud to be a part of The Joint Commission’s Speak Up program. Created with the Centers for Medicare and Medicaid Services, Speak Up is a national campaign to urge patients to take a role in preventing health care errors by becoming active, involved and informed participants on the health care team. The program features brochures, posters and buttons on a variety of patient safety topics. For more information, visit Speak Up.