Whether you are a patient or a visitor, we want your time with us to be as pleasant as possible.
At Rio Grande Regional Hospital, your satisfaction and safety are our top concern. Learn more about our amenities and services offered, including visiting hours, obtaining medical records and other available resources.
Hospital information for patients and visitors
If you have trouble finding any of our services, please feel free to ask a staff member for assistance.
Hospital amenities
ATM locations
An ATM is conveniently located in the lobby next to the information desk.
Internet access
We offer complimentary Wi-Fi throughout the hospital.
Interpretation services
We provide medical language assistance services at no cost to persons who are deaf, hard of hearing, or limited English proficient. Your nurse can assist you in obtaining theses services if needed.
Pastoral services
If you need a quiet place to sit and reflect, visit our chapel located on the second floor of our hospital. Patients seeking spiritual guidance or simply someone to talk with can request a visit from the clergy. Speak with your nurse.
Telephones
Courtesy phones are positioned throughout the hospital for patients and their visitors.
Visitor information
Gifts for patients
Brighten a patient's day with a visit to our hospital gift shop. Located off the main lobby, we sell balloons, books, magazines, coffee, sandwiches, fresh flowers and other gifts.
If sending flowers, bouquets will be delivered to a patient's room upon arrival. Please note: Flowers are prohibited in our intensive care units (ICUs).
Deliveries should be addressed as follows:
Patient First and Last Name, Patient Room Number
Rio Grande Regional Hospital
101 E Ridge Rd.
McAllen, TX 78503
Parking
Parking is free throughout the entire hospital campus.
Visiting hours
Regular hospital visiting hours are from 8:00am to 8:00pm and subject to specific restrictions as to time, age, or number of visitors in specific areas.
Specialized units, including the intensive care (ICU), may have different hours. Ask the department charge nurse or call (956) 632-6000 for details.
Food and nutrition services
Cafeteria
Our cafeteria is located on the first floor.
Vending
Vending machines for snacks and beverages are available 24/7 in the lobby.
Patient resources
- Make a payment online
- MyHealthONE® patient portal
- Patient financial resources
- Patient rights and responsibilities
- Participating insurance plans
- Preregister online
- Request medical records
Visitor resources
Patient and visitor disclaimer
Rio Grande Regional Hospital prohibits discrimination against patients and visitors on:
- Age
- Culture
- Disability
- Ethnicity
- Faith
- Language
- Nationality
- Sex and gender orientation
- Socioeconomic status
Patient care-focused programs
The DAISY Award
The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day. Patients, visitors, nurses, physicians and employees are invited to nominate a Rio Grande Regional Hospital nurse deserving of this award.